MyGov today announced that citizens will now be able to use the MyGov Helpdesk on WhatsApp to access the Digilocker service. MyGov Helpdesk on WhatsApp is aligned with the Digital India Mission and a major step to ensure governance and government services are available at the fingertips of citizens.
The initiative will make Government services accessible, inclusive, transparent as well as hassle-free. Citizens can easily create and authenticate their Digilocker account, and download documents including PAN cards, driving licenses, vehicle registration certificate, etc. on WhatsApp.
MyGov Helpdesk will now offer an array of services for integrated citizen support and efficient governance, starting with Digilocker services. The citizens will have easy access to various documents including PAN card, Driving License, CBSE Class X Passing Certificate, Vehicle Registration Certificate (RC), Insurance Policy – Two Wheeler, Class X Marksheet, Class XII Marksheet, and Insurance Policy Document (Life and Non-life available on digilocker).
WhatsApp users across the country can use the chatbot by simply sending ‘Namaste or Hi or Digilocker’ to the WhatsApp number +91 9013151515.
With almost 100 Million+ people already registered on Digilocker and 5 Billion+ documents issued to date, the new service on WhatsApp will digitally empower millions by helping them access authentic documents and information conveniently.
