UAE: The Consulate General of India, Dubai, is embarking on a transformative digital journey to enhance consular services for the Indian community in the UAE. With a surge in demand for its services, CGI Dubai is collaborating with leading technology experts, including Zoho Corporation to revolutionize the operations of the Pravasi Bharatiya Sahayata Kendra (PBSK).
Since its relocation to CGI Dubai’s premises on November 1, 2020, PBSK has witnessed an overwhelming increase in cases, averaging around 3,500 monthly interactions. CGI Dubai is harnessing cutting-edge Artificial Intelligence (AI) solutions to modernize PBSK to meet this growing demand and improve operational efficiency.
The upcoming digital overhaul will be driven by state-of-the-art AI-powered systems, offering personalized support to users and optimizing the consular service experience. Key features of the development include a sophisticated chatbot and a comprehensive knowledge base on the CGI Dubai website, which provides quick access to information and answers to frequently asked questions, streamlining user interactions.
The revamped PBSK system will utilize advanced technology, such as Artificial Intelligence, to offer personalized support to its users. Features such as a chatbot and a knowledge base on the CGI Dubai website will assist users in finding information and answers to frequently asked questions.
Furthermore, the system will provide a convenient method for booking counseling sessions with legal, psychological, and financial experts, thus offering comprehensive support to the Indian community in the UAE.
Consul General Dr. Aman Puri expressed enthusiasm about the upcoming digital transformation, stating, ‘Our goal is to continually enhance the support and services we offer to the Indian community in Dubai and Northern Emirates. By harnessing AI-powered technology, we aim to set a new standard in service delivery and provide efficient, timely, and personalized consular services.’
The Pravasi Bharatiya Sahayata Kendra (PBSK) in Dubai, a welfare initiative by the Government of India, is committed to providing round-the-clock assistance to the Indian community.
