DDWS Launches WhatsApp Version of SBM Academy for Enhanced Training Access

The Department of Drinking Water and Sanitation (DDWS), Ministry of Jal Shakti, convened a high-level meeting with representatives from 22 States and Union Territories to review the findings of Swachh Survekshan Grameen (SSG) 2024 and discuss the strategic framework for the Annual Implementation Plan (AIP) 2025-26, set to commence in February.

The meeting facilitated in-depth discussions on key recommendations emerging from the SSG findings, ensuring an evidence-based approach to accelerate progress towards Sampoorna Swachhata and enhance waste management systems across rural India.

Launch of WhatsApp-Based SBM Academy

A key highlight of the meeting was the launch of the WhatsApp-based SBM Academy, an innovative step aimed at improving accessibility and engagement with training content. The revamped SBM Academy course now incorporates interactive elements, making learning more practical, dynamic, and user-friendly.

Through the WhatsApp model, users will receive reminders for course completion along with regular updates in the form of videos, audio clips, and images. This initiative enables citizens to complete their training through:

  • IVRS by dialing 1800 1800 404
  • WhatsApp by sending a message to 1800 1800 404

Currently available in Hindi and English, the platform allows users to earn a training certificate upon achieving a minimum score of 50 out of 100 marks. Once completed, users can instantly download their certificates. The SBM Academy also has the potential to become a verified database of trained SBM personnel, strengthening capacity-building efforts.

Speaking about the initiative, Ashok KK Meena, Secretary, DDWS, emphasized that the WhatsApp-enabled SBM Academy aligns with the government’s vision to leverage digital platforms for grassroots capacity-building. The platform will empower frontline workers, Swachhagrahis, and other stakeholders across rural India by providing critical sanitation and hygiene training in a more accessible format.

Commitment to Rural Sanitation and Waste Management

As the nation observed Martyrs’ Day (30th January), the meeting also reflected on the legacy of Mahatma Gandhi, who championed sanitation as a fundamental national priority. Officials reiterated the importance of cross-sector collaboration across departments, ministries, and other stakeholders to safeguard rural sanitation gains and advance waste management solutions.

With the AIP 2025-26 process set to begin in February, the deliberations provided a strong foundation for strategic action and policy alignment across all States and Union Territories. As India progresses towards sustainable sanitation goals, DDWS remains committed to:

  • Strengthening local governance
  • Fostering community participation
  • Adopting innovative approaches for sustainable sanitation outcomes

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