New Delhi: More than 30.75 lakh audit reports, including approximately 29.5 lakh Tax Audit Reports, have been submitted on the e-filing portal until the deadline on September 30, 2023. These reports encompass the filing of Tax Audit Reports (TARs) and other audit reports in Form No. 29B, 29C, 10CCB, etc., ensuring timely compliance.
To enhance convenience for taxpayers, comprehensive outreach initiatives were conducted. A total of 55.4 lakh outreach efforts were undertaken through e-mails, SMSs, social media platforms, along with informative messages on the Income Tax portal. These initiatives aimed to raise awareness among taxpayers regarding the timely submission of Tax Audit Reports and other audit forms.
Various user awareness videos have been uploaded on the Income Tax portal in order to offer valuable guidance. These collective efforts have proven to be beneficial for both taxpayers and tax professionals, enabling them to submit their audit reports within the specified deadline.
The e-filing portal successfully handled the traffic, providing a seamless experience to the taxpayers and tax professionals for filing the audit reports. This smooth filing experience has been appreciated by professionals on various platforms including social media.
The e-filing Helpdesk team has handled approximately 2.36 lakh queries from the taxpayers in the month of September, 2023 supporting the taxpayers and tax professionals proactively during the filing period, helping them resolve any complexity involved.
The support from the helpdesk was provided through inbound calls, outbound calls, live chats, Webex and co-browsing sessions. The Helpdesk team also supported resolution of queries received on the Twitter handle of the Department through Online Response Management (ORM), by proactively reaching out to the taxpayers/ stakeholders, providing assistance to them on different issues on a near real-time basis. Various webinars related to filing of Audit forms were conducted to guide the Tax professionals.
